Meet the Team

High skilled and dedicated team

Verity Healthcare care office staff consist of highly skilled and dedicated team of directors, registered managers, nurses and outstanding office and out of hours duty staff who support our customers and staff to provide the very best of care for our clients. The large team of our wonderful and passionate incredible Care Assistants are delivering exceptional high quality care to clients in their own homes all year round. We value of staff and commend them highly.

Sharon Spencer

Director of Operations:

Sharon has 22 years’ experience in the care industry as a Senior Operations officer and many other senior management roles such as Branch Manager and Registered Manger both in the care homes and community.  Sharon holds a BSc (Hons) in Human Resources Management and MA in Leadership and Management in Healthcare. She is very passionate about the welfare and wellbeing of people, both staff and clients. As the Director of Operations, she has full responsibility and accountability for community based health services Overseeing the management of staff in all services. The Director of Operations has the responsibility for ensuring delivery of supervisions, appraisals and objectives in achieving targets reflect the strategic and business plans. In collaborative working with the Director of Care and Nursing, they have responsibility for developing new services and expanding existing ones; improving efficiency and ensuring full compliance with the internal and external quality assurance audits, procedures and policies including Health and Safety legislations and CQC regulations. Sharon demonstrates proven effective leadership and managements skills for the motivation and professional development of staff and securing cohesive working environment in all locations. As the lead on Quality Assurance in the organization, Sharon has responsibility to ensure effective reporting, recording, monitoring and review of targets and ensuring prompt and appropriate action is taken against non-compliance. Other responsibilities include overseeing the recording, investigation and notification of incidents and issues related to service delivery and service users, including Safeguarding and DOLs. The Director of Operations has the responsibility of the effective handling of day to day labour relations matters managed by Nurse Leads who are assigned to hear grievances and the imposition of discipline, as required. Sharon has responsibility for public relations and engagement with the media and ensuring security of the organization’s intellectual and physical properties.  The Director of Operations liaises with the Director of Care and Nursing to develop, recommend and administer the annual capital and operating budget for the nursing service and ensures the expenditures are effectively controlled and maintained within approved budget limitations.

Sharon says that “working at Verity Healthcare frees me to be innovative but with care and so we’re able to help people better.  I am able to support staff better. I am able to put all that I have learnt over the past years into practice. My joy is the massive improvements we make to the lives of people”.

Tracy Fennell

Director of Care & Nursing: 

Tracy has worked as registered paediatric nurse for 18 years. She hold a BSc in Nursing and Masters degree in Public Health. She is responsible for the effective leadership and management of the nursing and care services in all settings to ensure the efficient utilization of human, physical, and financial resources to meet and exceed the quality care standards approved for the service. As the Director of Care and Nursing, Tracy is responsible for the coordination and scheduling of care and nursing activities in compliance with applicable legislation and the maintenance of an atmosphere conducive to achieving the optimal health and welfare of the service users and staff. The Director of Care and Nursing line manages the Registered Care Manager and the Lead Nurse – Paediatrics and Adult –  to maintain a high standard of nursing and personal care; compliance with the provisions of all applicable legislation and assessing and managing risk related to nursing and personal care. A key responsibility is to direct the development, implementation, monitoring and evaluation of nursing and care plans, care approaches, treatment modalities, application of best practice, research-based evidence in care delivery systems. She coaches, mentors and coordinates performance review of Nursing Leads and the Registered Managers to ensures the appropriate delegation of responsibility and authority within the care and nursing service to improve efficiency, effectiveness and quality of nursing and personal care. The Director of Care and Nursing ensures the timely preparation of all required correspondence, reports, statements and records. Responsibility for the development and implementation of policies and procedures to support an integrated quality improvement system in care and nursing service as well as the leading on the overall directions and oversight for Infection Prevention and Control lies with the postholder. The Director of Care and Nursing liaises with the Director of Operations to develop, recommend and administer the annual capital and operating budget for the nursing service and ensures the expenditures are effectively controlled and maintained within approved budget limitations.

Having worked in the Public Sector all my life, I wasn’t sure of what to expect but I have enjoyed every moment of working at Verity Healthcare. The working environment is stimulating and family-orientated with a common goal of providing the best possible nursing care to all people. Improving the health and wellbeing of people is my passion and having this role has enabled me to pursue my passion.

 

Maria Bosworth

Paediatric Nurse Lead  

Maria trained in New York, USA as a paediatric nurse. She retrained when she migrated to the UK. Maria has 14 years experience as a Paediatric Nurse in the UK and she worked at Great Ormond Street for 6 years, meeting the needs of children with very complex medical and health needs.  As, the Leader for the Paediatric Nursing department at Verity Healthcare, Maria is accountable for the highest standard of care being provided for all children in our care by conducting risks and needs assessment and ensuring the development and maintenance of appropriate care plans, effective supervision of the performance of nursing staff/care staff, provision of the required equipment and supplies and appropriate staffing pattern, nursing services, policies and procedures. The Paediatric Nurse Lead is to coordinate the hiring, orientation, continuing professional development, training, education, supervision, regular performance evaluation and if necessary termination of nursing staff/care staff. Maria has responsibility for reviewing and approving relevant position descriptions. Co-assume responsibility for all nursing and care services in the Director Care and Nursing. She is expected to convene and participate in meetings as necessary to ensure the effective management and operation of the Paediatric Nursing Department and acting as an ambassador and role model for all staff and through interactions with the patients/service users, community, visitors and volunteers both within and outside of the facility. The Paediatric Nurse Lead involves setting goals and objectives for patient/client care progress and actively promote, support and assist in public relations and volunteer recruitment programs.  Role model and promote collaboration and coordination of services/programs with community agencies and other health care providers. The postholder is to foster a collaborative relationship and effective, proactive communication with NHS CCG, Local Authority representatives, the community, physicians, coroner, pharmacist, health care facilities, and other appropriate agencies or organizations such as voluntary and charitable institutions. The role of Paediatric Nurse Lead  is extremely important and as such Maria represents Verity Healthcare at seminars, workshops and other appropriate meetings. As an integral member of the senior leadership team, the Lead is expected to participate in decision-making particularly in matters related to staff and patients/service users’ health and safety; as well as overseeing drug administration and the secure and safe storage of medications including narcotics and controlled drugs as per applicable legislation and regulations. Maria is efficient at coordinating material management as related to nursing and personal care in addition to overseeing the development of work schedules for all assigned staff and authorities, and effectively controls the overtime work and time off of such staff. She liaises with the other organisations and the community in the placement of nursing/healthcare students and develop networks with community health services to contribute to skills development.

Having worked in the Public Sector all my life, I wasn’t sure of what to expect but I have enjoyed every moment of working at Verity Healthcare. The working environment is stimulating and family-orientated with a common goal of providing the best possible nursing care to all people. Improving the health and wellbeing of people is my passion and having this role has enabled me to pursue my passion.

 

Sandra Malcolm

Adult Nurse Lead 

Sandra has 11 years’ experience of working in various hospitals in the USA and in the UK. She has won several nursing awards. As a leader for the Adult Nursing department, Sandra and her team are accountable for the highest standard of care being provided to all adults and young people in our care by conducting risks and needs assessment and ensuring the development and maintenance of appropriate care plans, effective supervision of the performance of nursing staff/care staff, provision of the required equipment and supplies and appropriate staffing pattern, nursing services, policies and procedures. She is responsible for coordinating the hiring, orientation, continuing professional development, training, education, supervision, regular performance evaluation and if necessary termination of nursing staff/care staff. The postholder has responsibility for reviewing and approving relevant position descriptions. The Lead will co-assume responsibility for all nursing and care services in the Director Care and Nursing. Sandra convenes and participates in meetings as necessary to ensure the effective management and operation of the Adult Nursing Department and acting as an ambassador and role model for all staff and through interactions with the patients/service users, community, visitors and volunteers both within and outside of the facility. She sets goals and objectives for patient/client care progress and actively promote, support and assist in public relations and volunteer recruitment programs.  Role model and promote collaboration and coordination of services/programs with community agencies and other health care providers. Another key responsibility is to foster a collaborative relationship and effective, proactive communication with NHS CCG, Local Authority representatives, the community, physicians, coroner, pharmacist, health care facilities, and other appropriate agencies or organizations such as voluntary and charitable institutions. The Adult Nurse Lead represents Verity Healthcare at seminars, workshops and other appropriate meetings. As an integral member of the senior leadership team, Sandra shares great insights into innovative ways of implementing effective adult services. She participates in decision-making particularly in matters related to staff and patients/service users’ health and safety; as well as overseeing drug administration and the secure and safe storage of medications including narcotics and controlled drugs as per applicable legislation and regulations. Sandra coordinates material management as related to nursing and personal care in addition to overseeing the development of work schedules for all assigned staff and authorities, and effectively controls the overtime work and time off of such staff. As the Lead, she liaises with the other organisations and the community in the placement of nursing/healthcare students and develop networks with community health services to contribute to skills development.

“Since I joined Verity Healthcare, I have had the space to blossom. To say that I enjoy working for Verity Healthcare is an understatement.  I have the encouragement to introduce and implement innovative and evidence-based ideas to make positive difference to the lives of clients. What we have achieved in a year for our clients would have taken us more than 10 years to achieve elsewhere”

Tom Bradley

Branch Manager  

As a member of the Senior Leadership Team, Tom Bradley who is the Branch Manager has responsibility to lead and manage a team of staff to provide high quality homecare services that support the rights of service users to live independently and as they choose. Tom has 21 years experience of working in the care industry and has great experience of ensuring that care companies comply with Health and Safety Act and Regulations, Care Standards Act and Regulations, General Social Care Council Codes of Practice, any other legal or contractual obligations and Verity Healthcare policies and procedures and inspection processes as laid down by the Care Quality Commission. As the Branch Manager,  has responsibility to efficiently manage the day-to-day running of the business and allocate resources and monitor performance to deliver high quality homecare to customers within budget. S/he will manage all aspects of the staff team and provide sound leadership to ensure staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely.  The Manager will work with the Director and Nurse Leads to undertake the management of all care services within a defined geographical area including the development of new business opportunities. The Registered Manager provides support and advice on matters relating to modernisation, business structure, development, growth opportunities; marketing, promotions and fundraising. As an agent of change, the Manager will establish and maintain effective systems for the monitoring and review of the quality of service provided to individuals receiving the service to ensure that quality and performance are continually improved to ensure excellent customer focus. The Manager has to promote and build community links and good working relationships with all patients/service users and stakeholders to promote the development, involvement and active participation of individuals receiving the Verity Healthcare service manage the safety and quality of the business. The Manager will ensure that each individual receiving the service has a written agreement, which sets out his / her personal terms and conditions, and that the terms of the agreement are fulfilled. The Manager has responsibility to ensure that the delivery of the service is underpinned by a commitment to equality of opportunity and diversity.

“The role of a Branch Manager is challenging one but I am enjoying every bit of it. Seeing the positive impact that our service makes on people’s lives gives me great satisfaction. Working with the staff who are very  passionate about care amazes and inspires. The family feeling makes Verity Healthcare a home for me and many of the staff. The owners are fantastic. They respect everyone and they are very supportive of everyone. The resolves matters amicably, instead of being judgemental and always see the good in the person”.

 

Edita Gudiene

Deputy Manager  

Edita is the Deputy Care Manager. She graduated in Lithuania a degree in Psychology. She is a multi-lingual. She has many years of experience of working with young people with special needs especially those with Autism.   I joined as a carer and have risen through the ranks to become the Deputy RegiManager in his/her absence. The postholder will work flexibly and creatively to promote best practice and to ensure the Company provides a service of care that meets the needs of the patients/service users in a way that respects and promotes privacy, dignity and independence at all times and in meeting all compliance and legal responsibilities. The Deputy Manager will ensure that sufficient staffing resources with appropriate skills are available to deliver care/nursing services and that staffing hours are arranged effectively in line with charged hours for services to patients/service users and that these levels are maintained and any variance reported to their Line Manager. S/he will have to effectively manage the workload of the home care team ensuring effective scheduling of calls and the highest level of efficiency, continuity and flexibility of the service. The responsibilities will include ensuring that staff rotas are covered throughout including, where necessary, covering calls in person when suitable staff are unavailable and; to inform their Line Manager of any out-of-hours emergencies or any specific patient/service user needs which cannot be met through the non-availability of services or resources. The Deputy Manager has to participate in on-call, out-of-hours service, ensuring the on-call mobile is switched on and to respond to the queries received when on-call outside of normal office hours. As part of the initial needs and risk assessment, the Deputy Manager will visit and meet prospective patients/service users and/or their representative and provide all relevant information with regards to services that can be provided; while liaising with GPs, Pharmacists and other stakeholders to develop and maintain a comprehensive care plan to suit the individual need and which provides the highest possible quality of care. The postholder will compliance of the home care team with Company policies, procedures and guidelines; ensuring prompt reporting, recording and investigation of all incidents, accidents and complaints to their Line Manager and seek appropriate resultant action(s). S/he will ensure that safe systems and processes are in place to support patients/service users who need assistance to obtain and administer their medication in accordance with legal, compliance and company policies and procedures. The Deputy Manager will participate in the induction, training and assessment of new members of staff and supervision and appraisals of all staff and provide the necessary support to ensure that the needs of patients/service users are met.  To promote the fair treatment and equality of opportunity for all staff and participate in monitoring and managing attendance, performance and conduct in accordance with Company policies and procedures.

“Verity Healthcare makes very positive difference not only in the lives of people who need our services but also the people [staff] who offer the services. When I joined Verity Healthcare I was made feel part of the team from say one.  I was supported to improve on my English Language abilities. I was enrolled on training and achieved Level 2 in HSC and later Level 3. I grew so quickly that I was surprised  of what has happened to me. I am very appreciative more importantly to find a company that is fully committed to providing high quality care that is flexible and person centered and promotes the choice, privacy, dignity and independence of the people we look after. This is indeed, a dream come true – exactly what wanted to do in life!”

Stephanie Watts

Associate Registered Nurse Lead  (Paediatric)

Stephanie trained as a registered peadiatric nurse and worked in hospitals and hospice for 8 years before joining Verity Healthcare as an Associate Registered Nurse. Stephanie deputises in the absence of the Paediatric Nurse Lead and act as a source of advice to ensure smooth organisation so patients and their relatives receive a high standard of prescribed care. She takes responsibility for the assessment of care and staff capacity needs as well as the development, implementation and evaluation of programmes of care for effective discharge and care planning and healthcare delivery for each patient. In addition, she is required to develop their experience and skills in clinical practice and management to patients and to help in the induction, shadowing, training/coaching and monitoring of the work of less experienced/newly employed nurses and healthcare assistants to appropriately provide holistic nursing care for patients. Stephanie is responsible for organizing her own workload and workload of others within the team to ensure the patients care needs are met and systems of teamwork are maintained. She has to implement and maintain, as part of the multi-disciplinary team, policies, procedures, standards and protocols of the clinical area to ensure adherence to, and delivery of the highest level of patient care at all times.  Stephanie has to maintain awareness of the national, professional and local quality issues relevant to the delivery of nursing services, e.g. Clinical Governance; and to uphold quality initiatives that improve ‘customer care’ and enhance the interface between staff, patients and visitors. As the postholder, Stephanie has responsibilities in relation to the maintenance of a safe environment and identification of potential risks for all personnel, patients and visitors, taking action as and when required. She will assess patients, plan their care, implement and evaluate programmes of care and consult / involve patient / carers at all stages of the patients journey to ensure patients receive a high standard of nursing care. Also, she has to contribute to annual appraisal and be responsible for own Personal Development Programme as well as participate in audit systems to monitor the delivery and standards of care given to patients and their families. Stephanie has responsibility to contribute to the setting and monitoring of measurable standards of care and be accountable for maintaining standards; and to participate in the audit process for monitoring and reviewing nursing quality.  As the Associate Paediatric Nurse Lead, Stephanie has the awareness of potential risks within the patients’ environment assessing these at all times including patient behaviours and working environment to ensure the health and safety of patients, visitors and staff and compliance with related legislation and guidelines. Stephanie maintains effective written and verbal communications with patients, relatives. She has responsibility to order supplies and supplementary staff ensuring that resources are used appropriately and efficiently at all times.

 ‘It seems that I can say that I have arrived at the place that I can pursue my career without worrying about whether, I can achieve my professional goals. I am very very happy to have joined a bunch of healthcare professionals who are professional in every sense of the work. Th owners have created a thriving atmosphere where people are supported and this has resulted in stability, commitment and the spirit of togetherness.  Everyone is respected and acknowledged and this is reflected in people offering 120% in everything they do.

 

Dilanee Kalahwe

Training Manager  

Dilanee is a trained Paediatric Nurse. After several years of practicing she took keen interest in training other health professional. She worked as a Care Manager training other staff. She holds a number of qualification in as an Assessor and Internal Verifier. As a Training Manager, Dilanee has the responsibility to manage the learning and professional development of the Company’s workforce, to ensure that staff gain and develop the skills and experiences required to carry out their jobs effectively and to a high standard to ensure the safety and quality of the business. With her support, a Centre of Excellence has been established and recognized by Royal College of Nursing, National Skills Academy and Skills for Care. She consults with other leaders within the organisation to identify core competencies and training/development needs of each home/service and the wider organisation and develop a comprehensive training programme to meet statutory and legislative requirements and to deliver training directly and/or arrange for others to do so, to ensure that all staff have the understanding, practical skills and motivation to carry out work-related tasks.  She ensures on-going and long-term improvement of staff skills so that they can fulfil their potential and contribute to the delivery of high standards of support. The postholder will allocate resources and monitor performance to deliver high quality homecare to customers within budget.  Dilanee develops Induction Training and Staff Appraisal Systems and co-ordinates the delivery of all required training programmes – both regular and one-off training required. She undertakes research and book any external training required after approval by the Department Leads and agree an annual training budget and manage training spend within this budget.  As a Training Manager, Dilanee serves as a role model by undertaking training and development and ensure that all staff do so to keep up to date with the law, best practice and changes in company policy. S/he will undertake the appraisal of training effectiveness – evaluating the success of both individual training and the overall training and development plan.  She acts as the lead in monitoring health and safety and infection control in the workplace and in the field. Dilanee has excellent abilities to maintain full and accurate records of training and report systems in accordance with legal requirements and to ensure the effective running of the business. She has the responsibility for implementing staff succession and departure rate so that there is sufficient numbers of suitably qualified staff allocated appropriately to meet service needs at all times. Dilanee Implements the company’s policy and procedures to manage absence, disciplinary, capability and grievance matters as well as approval/refusal of holiday request. She carries out appraisals and monitoring of staff performance in addition to providing guidance and ongoing supervision to other Leaders to enable all staff to carry out their roles safely and effectively.  Attend external meetings and represent the service in a positive manner. The role of Training Manager plays a key role in the growth and development of the business and will contribute to the business development plan.

‘I am highly elated to have had this chance of to lead the Training Centre at Verity Healthcare. Our Centre is one of the few that has been awarded the Centre of Educational Excellence. All the achievements are done to how we’re empowered to think outside the box. Working a Verity Healthcare is the most wonderful experience I have ever had in my life.  

Yordanka Malakova

Care Coordinator  

Yordanka has the key responsibility of the Care Coordinator is to develop and supervise a team of care workers to provide care that is safe, effective and responsive to needs and preference of service user so that each service user lives their life the way that they choose. She supports a team of care workers to respect service users’ choices and promote their dignity and privacy at all times. As the Care Coordinator, Yordanka works with the Senior leaders to recruit, supervise and grow a team of healthcare staff who are effectively deployed for an effective and efficient home care service within a defined geographic region. She partners effectively with other professionals involved in the service users’ to deliver high quality homecare services. She ensures that services offer are compliant with the consistent application of companies’ policies, procedures and approved practice and to promote the aims of the Company and; to ensure all statutory obligations are fully met. Also, Yordanka liaises with other senior staff to carry out with initial needs and risk assessment to understand the needs of the service user and what they would like to achieve from their care and support. In addition, she agrees a personalized care and support plan written in the first person tense and to give voice to the service user respecting their wishes and promoting their dignity and privacy. As a Care Coordinator, she has responsibility to ensure that appropriate risk control measures have been put in place to reduce identified risks and that the care and support plans are update to suit the changing needs of the service users.  The Care Coordinator is ensure that the service users and where possible family members are provided with a folder with information about the service so that they are clear about what to expect and how they can raise any concerns. She provides care for new service users until a permanent Care Worker is allocated; ensuring that any gaps in care are addressed.  It is the expectation that, the Care Coordinator attends the service user’s first call to introduce the care worker and to provide shadowing for new Care Workers and report to the Deputy Manager when new Care Workers will be ready to work alone. The care Coordinator report changes to care schedules without delay to the Deputy Manager, customer and care worker. She will provide advice, training, supervision and other support to Care Workers and  ensure that all Care Workers are capable and confident to carry out their roles by identifying development and training needs. To report any deficits to the Training manager. To participate in the provision of on the job training. Another key responsibility is to participate in on-calls and effectively deal with emergency on-call issues, for example covering calls either directly or indirectly when Care Workers are sick or absent. As a care Coordinator, she arranges and manages staff changeovers and briefings for live in care assignments in the absence of the Deputy Manager. The postholder will assist with investigations relating to the quality of the service and improvement actions. She will undertake performance review of care workers’ competencies and carry out quality reviews at the service user’s home to make sure the service is being delivered in line with company procedures.

“I am a hands-on person and I’m really happy to have the opportunity to work with vulnerable people and make a positive difference to their live. I like to work with the care staff who are doing incredible job. My role at Verity Healthcare, is very interesting and provides me with the opportunity to  help people to live an independent and dignified life.”

Nicola Chapman

Administrative Assistant

Nicola is the  Administrative Assistant for reports to the Office Manager and is responsible for providing administrative and clerical services in an effective and efficient manner to ensure that the organization’s day-to-day operations are well-organized and achieve expected outcomes. The role of the Administrative Assistant/Receptionist is to ensure efficient and timely operations of the office; fulfills receptionist duties and respond promptly to daily administrative requests from designated Management personnel to enhance the work of the organization. The position strikes a balance between clerical/administrative excellence and the ability to act with diplomacy, tact, and ethics in a healthcare setting. Responsibilities and qualifications of this position are to meet and comply with Verity Healthcare confidentiality and secrecy policies and procedures, government rules and regulations, and to adhere to confidentiality guidelines as set forth in the Data Protection Act 1998. Other key responsibilities include performing day-to-day general office duties including but not limited to word processing, copying, and data entry. The Admin Assistant will assist Leadership Team with the scheduling of Board of Director and committee meetings, prepare and distribute packets with agenda, minutes, financials, and hand-outs one week prior to the meeting to the Leadership Council and Board of Directors.  Distribute packets with agenda, minutes, financials, and hand-outs one week prior to the meeting to Leadership Council and Board of Directors. In addition, the Admin Assistant will take Board of Directors meeting minutes and type for distribution to board members. The Admin Assistant will answer telephone, routes calls promptly, and take messages as appropriate – greet visitors/clients and notify appropriate office staff of their arrival. The Admin Assistant has responsibility to file all Human Resource information, personnel files and medical files and maintain and update staff roster, voicemail spreadsheet, mailbox tags, and employee  leave calendar as well as distribute new information and maintain employee information in All Scripts. The Admin Assistant will prepare monthly a list of evaluations due for appropriate supervisors and maintaining the database system containing donor information; reconcile and account for daily contribution receipts.

“I am a hands-on person and I’m really happy to have the opportunity to work with vulnerable people and make a positive difference to their live. I like to work with the care staff who are doing incredible job. My role at Verity Healthcare, is very interesting and provides me with the opportunity to  help people to live an independent and dignified life.”