The key focus of our on boarding process is to gather appropriate information to assess, plan and implements services that are truly person-centred for all our customers and patients to meet their needs holistically.

The initial contact with the service users, their relatives and other health professionals enables to adopt multidisciplinary approach to understand and ensure that our services support the aspirations, goals and priorities of each person, rather than providing ‘one size fits all’ services.

Our care and case managers will ensure that the care and support planned and agree with customers and patients focuses on what people can or would like to do to maintain their independence, not only on what they cannot do or what they need assistance with. Thus, we adopt the strength-based approaches to help service users to regain, strengthen and use the skills and abilities that they possess so they can participate in their care, have a voice, choice and dignity to support recuperation, recovery and independence.

It is our approach and expectations that customers and patients have their preferences and aspirations incorporated into their care and support throughout their lives, including people with cognitive impairment and those living alone who might be at higher risk of having unmet social care-related quality of life needs or worse psychological outcomes.