ONBOARDING MODEL
Organising Care & Support
Working in the field of home care can be challenging for all those involved in the assessment, planning, implementation and delivery of the services. This is because, it crucially important to ensure that all actions are taken to ensure the safety, health, and well-being of all customers and patients. Doing so, ensures that the service is responsive and effective in meeting the needs and preferences of the services.
As a pacesetting organisation, we are focussed on recruiting, train and retain to ensure that as a credible homecare and supported living provider we provide critical and essential services to meet the engagement and satisfactions of all our customers and patients. By developing staff skills and knowledge we’re able to support people – customers and patients to live contented and healthier lives.
Promising models of care
We recognise that to deliver effective and responsive care would require a strong and well thought through preparation and the planning of the onboarding process. Verity Healthcare always creates a clear, organized, and interactive onboarding specification process to prove the agency’s commitment to taking time to understand the needs of the customers and patients so that services can be personalised to their needs, preferences and wishes. Without the caregivers, a home care agency cannot function; this makes the task of supporting and catering to their needs even more crucial.
The first interaction between the agency managers and clients, service users and patients will determine the retention rate at the home care agency. That’s why it is imperative to create a specific caregiver onboarding process.
Verity healthcare’s onboarding process includes welcoming patients into the agency, offering a thorough explanation of what to expect throughout their experience, and promoting the values of the agency to leave an impactful and lasting impression. These steps form a relationship, which leads to increased service user retention and higher satisfaction.
Onboarding Process
The key focus of our on boarding process is to gather appropriate information to assess, plan and implements services that are truly person-centred for all our customers and patients to meet their needs holistically.
The initial contact with the service users, their relatives and other health professionals enables to adopt multidisciplinary approach to understand and ensure that our services support the aspirations, goals and priorities of each person, rather than providing ‘one size fits all’ services.
Our care and case managers will ensure that the care and support planned and agree with customers and patients focuses on what people can or would like to do to maintain their independence, not only on what they cannot do or what they need assistance with. Thus, we adopt the strength-based approaches to help service users to regain, strengthen and use the skills and abilities that they possess so they can participate in their care, have a voice, choice and dignity to support recuperation, recovery and independence.
It is our approach and expectations that customers and patients have their preferences and aspirations incorporated into their care and support throughout their lives, including people with cognitive impairment and those living alone who might be at higher risk of having unmet social care-related quality of life needs or worse psychological outcomes.
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Meeting Care Manager
Tur care managers and coordinators will always like to meet the service users, patients and relatives to assess and balance the risks associated with a particular behaviour or activity and to understand how support and care are likely to benefit the person’s wellbeing and help improve their quality of life.
The outcomes of the risk assessment ensure the risk plan includes strategies to minimise risk, for example safe use of specialist equipment, verbal prompts, support from others to promote service users and patients’ wellbeing, particularly in relation to medicines management, pain management and overall skin integrity and preventive care and support.
Our managers will make sure that risk assessment, care planning and home care services support and treat customers, patients and their carers with empathy, courtesy, respect and in a dignified way. That’s why they involve people and their carers in discussions and decisions about their care and support; agree mutual expectations and always respecting confidentiality and privacy.
We understand that providing a reliable service that people and their carers can trust means that we should regularly seek feedback (both positive and negative) about the quality and suitability of care from people using the service so that we can improve services.
Planning Person-centred care
Following our vision to provide personalised care and support that takes account of the needs of different people, we ensure that we have strong and reliable leadership capacity and capability to deliver our vision and Vision and strategy and embed the culture of our organisation to delivering outstanding services.
There is a robust governance and management protocols which ensure effective management of performance and risk; management of information; engagement and involvement of service users, relatives and health professionals and excellent learning, improvement and innovation of outstanding service delivery.
Our team working approaches enable us to seek consent for fast track and timely access to care and treatment. Our unwavering commitment to secure desirable outcomes ultimately govern how we shape care and support for our customers and patients. It is our mission to ensure that service users to remain independent in their own home by promoting self-reliance, safeguard them from risk and abuse and harm.
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