Care supervisor – Norwich, Norfolk

About Verity Healthcare Limited

Verity Healthcare Limited is a well-established and growing domiciliary care company providing professional home carers who support individuals to live safely, comfortably, and independently in their own homes. We partner with local authorities, the NHS, and private clients to deliver person-centred care tailored to each client’s unique needs.

We are looking for an experienced and proactive Care Supervisor to join our Norwich branch. This is a fantastic opportunity for someone passionate about care quality and capable of managing staff, service users, and operational compliance efficiently.

Role Overview

The Care Supervisor plays a crucial leadership role in ensuring our clients receive the best possible care and support. You will oversee care delivery, manage rotas, monitor service quality, and maintain compliance with CQC standards and Verity Healthcare policies.

Key Responsibilities

• Accept and manage new care packages, assigning care workers appropriately to clients.
• Produce accurate staff rotas and schedules to ensure consistent coverage.
• Ensure service user care plans and care worker files are complete, current, and compliant.
• Monitor care delivery using electronic systems and ensure punctuality and attendance.
• Conduct regular service user visits, risk assessments, and quality checks.
• Communicate effectively with clients, families, and multidisciplinary partners.
• Support HR and recruitment processes for hiring new care workers.
• Supervise, mentor, and appraise care staff, ensuring continuous professional growth.
• Represent the company at meetings with commissioners and local authorities.
• Maintain full compliance with CQC standards, ensuring service excellence at all times.

Essential Attributes

• Self-motivated, organised, and proactive with strong problem-solving skills.
• Excellent communication and leadership abilities.
• Ability to manage and support care teams under pressure.
• Attention to detail and high standards of accountability.
• Trustworthy, reliable, and committed to delivering outstanding service.
• Flexible approach to work, including occasional on-call duties.

Essential Skills & Experience

• At least one year’s experience as a Care Supervisor or Coordinator in a domiciliary care company or agency.
• Level 2 Diploma in Health and Social Care (QCF) or equivalent qualification.
• Excellent knowledge of CQC regulations and care compliance standards.
• Competent with rota planning and care management software systems.
• Full UK driving licence (mandatory).

Desirable Skills & Experience

• Familiarity with Care Planner or similar electronic scheduling software.
• Previous experience as a care worker or field care supervisor.
• Experience supporting CQC inspection preparation.

We Offer

• ✅ Competitive salary and company pension scheme.
• ✅ Supportive and friendly working environment.
• ✅ Comprehensive induction and continuous training programmes.
• ✅ Structured pathways for professional growth and leadership development.
• ✅ Employee wellbeing and assistance initiatives.
• ✅ Recognition and reward for exceptional service delivery.

Why Join Verity Healthcare?

• Be part of an expanding care organisation with genuine opportunities to grow.
• Contribute directly to improving lives in your community.
• Work within a team that values integrity, compassion, and excellence.
• Gain access to training, mentoring, and career-track development programmes.

How to Apply

If you are a dedicated care professional with leadership experience and a desire to make a difference, we would love to hear from you. Please submit your CV and a brief cover letter outlining your relevant experience and motivation for applying.