Care Coordinator – Keswick, Cumbria

About Verity Healthcare Limited

Verity Healthcare Limited is a well-established and expanding domiciliary care company providing compassionate home carers to clients across the UK. Our mission is to help individuals continue living independently and safely in their homes while receiving the highest quality of care. We work with local authorities, NHS bodies, and private clients to deliver professional, person-centred care built on trust, respect, and empathy.

We are seeking a highly organised and proactive Care Coordinator to join our growing branch in Keswick. This is a key position in the company, ensuring smooth operations, quality assurance, and excellent service delivery to our clients and carers alike.

Role Overview

The Care Coordinator is responsible for managing care schedules, supporting care staff, and maintaining service quality across all operations. The role requires someone who can balance administrative precision with strong interpersonal skills, ensuring both carers and clients receive the support they need.

Key Responsibilities

• Accept new care packages and assign care workers appropriately based on skills and availability.
• Prepare and manage staff rotas to ensure continuity of care and coverage.
• Ensure service users’ care plans and records are complete, up-to-date, and compliant.
• Monitor visit schedules and punctuality using electronic monitoring systems.
• Arrange care reviews and conduct risk assessments in coordination with field supervisors.
• Undertake regular service user calls and quality monitoring visits.
• Maintain communication with clients, families, and commissioning bodies.
• Support HR in recruiting, onboarding, and supervising care workers.
• Represent the company in meetings with local authorities and healthcare partners.
• Ensure compliance with CQC regulations and uphold company care standards.

Essential Attributes

• Self-motivated, organised, and proactive.
• Excellent communication and interpersonal skills.
• Strong attention to detail and accountability.
• Ability to problem-solve and think creatively under pressure.
• Trustworthy, reliable, and committed to delivering excellence.
• Adaptable and flexible in a fast-paced environment.
• Team player who can also work autonomously.

Experience & Skills

• Minimum of one year’s experience as a Care Coordinator within a domiciliary care company or agency.
• Level 2 Diploma in Health and Social Care (QCF) or equivalent qualification.
• Experience using Care Planner or similar scheduling software (preferred).
• Previous experience as a care worker (advantageous).
• Full UK driving licence (mandatory).

We Offer

• ✅ Competitive salary and pension scheme.
• ✅ Comprehensive induction and ongoing training programmes.
• ✅ Supportive and friendly working environment.
• ✅ Clear career progression pathways within a growing organisation.
• ✅ Employee wellbeing and assistance programmes.
• ✅ Regular supervision and professional development opportunities.

Why Join Verity Healthcare?

• Work with a passionate, values-driven team making a genuine difference in people’s lives.
• Join a company dedicated to professional growth and high-quality care standards.
• Be part of an expanding branch with opportunities for career advancement.

How to Apply

If you are passionate about coordinating and improving care delivery, we would love to hear from you. Please submit your CV and a short cover letter detailing your relevant experience and motivation for this role.