Care Supervisor – NR1, Norwich, Norfolk

About Verity Healthcare Limited

Verity Healthcare Limited is a well-established and expanding domiciliary care provider, supporting clients to live independently and safely within their own homes. We partner with local authorities, the NHS, CCGs, private hospitals, and private clients across Norwich and surrounding areas. This is an exciting opportunity for the right individual to join a forward-thinking, compassionate, and professional care organisation.

We are looking for a passionate and experienced Care Supervisor to help oversee care delivery, ensure compliance with CQC standards, and provide outstanding support to both clients and care workers. This is a fantastic role for someone ready to take the next step in their domiciliary care career.

Key Responsibilities

• Accept care packages and allocate care workers appropriately to ensure continuity of care.
• Prepare and manage care worker rotas effectively.
• Ensure care plans and care worker files are accurate, complete, and up to date.
• Monitor care worker attendance and punctuality using electronic systems.
• Arrange care reviews and risk assessments alongside field supervisors.
• Conduct telephone monitoring, service user visits, and quality checks.
• Maintain regular communication with clients, families, local authorities, and other key stakeholders.
• Support the HR team with recruiting, onboarding, and supervising care workers.
• Conduct supervisions and appraisals for care staff to maintain high standards of performance.
• Represent the company in meetings with commissioners, officials, and regulatory bodies.
• Attend ongoing training and development sessions to maintain up-to-date knowledge of best practice.
• Ensure compliance with all CQC standards and internal company policies.

Essential Attributes

• Self-motivated and proactive approach to work.
• Excellent communication and interpersonal skills.
• Strong organisational and problem-solving abilities.
• High level of attention to detail and responsibility.
• Ability to manage multiple priorities effectively.
• Team-oriented mindset with leadership qualities.
• Reliable, trustworthy, and committed to quality care.
• Flexible and adaptable to meet the needs of clients and the business.

Essential Skills & Experience

• Minimum of one year’s experience as a Care Supervisor, Team Leader, or Senior Carer in a domiciliary care company.
• Alternatively, extensive experience as a Care Worker within the domiciliary care sector.
• Level 2 Diploma in Health and Social Care (QCF) or equivalent qualification.
• Full UK driving licence and access to a vehicle.

Desirable Skills & Experience

• Familiarity with Care Planner or other electronic care management software.
• Previous experience in a Care Coordinator or Field Care Supervisor role.
• Strong understanding of CQC regulations and compliance standards.

Why Join Us?

• ✅ Supportive and friendly working environment.
• ✅ Opportunities for professional development and career progression.
• ✅ Comprehensive induction and ongoing training programme.
• ✅ Competitive salary and employee benefits package.
• ✅ Employee wellbeing and assistance programmes.
• ✅ Be part of a growing organisation with an excellent reputation for quality care.

How to Apply

If you are an experienced and motivated care professional seeking the next step in your career, we would love to hear from you. Please submit your CV and a short cover letter detailing your experience and suitability for the role.