Domiciliary care coordinator – Hereford, Herefordshire

About Verity Healthcare Limited

Verity Healthcare Limited is a well-established and expanding domiciliary care company providing high-quality home care services across the UK. We help individuals maintain independence, dignity, and comfort in their own homes through compassionate, person-centred care.

We are currently recruiting an experienced and motivated Care Coordinator to join our Hereford branch. This is an exciting opportunity to take part in the continued growth of our service, ensuring quality, compliance, and operational excellence.

Role Overview

The Care Coordinator plays a pivotal role in the smooth running of day-to-day care delivery. The successful applicant will organise staff rotas, manage client care plans, and ensure a high standard of service that meets CQC requirements.

Key Responsibilities

• Accept care packages and allocate care workers appropriately based on skills and client needs.
• Produce and manage carer rotas efficiently to ensure continuity of service.
• Ensure service user care plans and staff files are complete and accurate.
• Monitor staff attendance and punctuality via electronic monitoring systems.
• Arrange care reviews and risk assessments with the field supervisor.
• Conduct service user calls and home visits to ensure quality assurance.
• Liaise with clients, families, local authorities, and other stakeholders professionally.
• Support recruitment, onboarding, and supervision of care staff.
• Represent the company during meetings with officials and commissioning bodies.
• Ensure compliance with CQC regulations and company policies.

Essential Attributes

• Self-motivated and proactive approach to work.
• Highly responsible with excellent communication skills.
• Strong problem-solving ability and critical thinking.
• Excellent organisational skills and attention to detail.
• Reliable, trustworthy, and professional at all times.
• Flexible and adaptable to changing priorities.
• Team player who can also work independently.

Essential Skills & Experience

• Minimum one year’s experience as a Care Coordinator within a domiciliary care setting.
• Level 2 Diploma in Health and Social Care (QCF) or equivalent qualification.
• Strong understanding of CQC compliance and care standards.
• Excellent IT and administrative skills, including use of care management systems.
• Full UK driving licence (mandatory).

Desirable Skills & Experience

• Experience using Care Planner or similar electronic scheduling software.
• Previous hands-on experience as a care worker.

We Offer

• ✅ Competitive salary and pension scheme.
• ✅ Supportive and friendly working environment.
• ✅ Ongoing training and development opportunities.
• ✅ Comprehensive induction and supervision structure.
• ✅ Clear pathways for career progression within Verity Healthcare.
• ✅ Employee wellbeing and assistance programmes.

Why Join Us?

• Be part of a compassionate, values-driven organisation dedicated to quality care.
• Join a supportive, growing branch where your contributions matter.
• Develop professionally through our structured training and mentoring systems.

How to Apply

If you are passionate about coordinating outstanding care and meet the above criteria, we would love to hear from you. Please submit your CV and a short cover letter outlining your relevant experience and motivation for this role.