Domiciliary Care Coordinator (Reading, Berkshire)

About Us

Verity Healthcare Limited is a domiciliary care company operating with trained care workers who attend to the needs of our service users in their own homes. We work with local authorities, the NHS, CCGs, private hospitals, and private clients. We provide a wide range of care services to help our clients maintain their independence and quality of life in their homes.

Verity Healthcare Limited is looking for passionate and caring healthcare assistants to join our enthusiastic team of domiciliary carers. We are recruiting individuals who embody our core values — kindness, accountability, excellence, and passion — and who take pride in providing exceptional support for individuals in need. You must be eager to grow, develop your skills, and make a genuine difference every day.

Role Overview

As a Domiciliary Care Coordinator, you will oversee the scheduling and supervision of care workers, ensuring that each service user receives the right care at the right time. You will also maintain care plans, manage rotas, and ensure compliance with CQC standards and internal policies. This position plays a vital role in maintaining the quality, safety, and consistency of our care services.

Main Duties

• Coordinate and manage care worker schedules to ensure full coverage of all client visits.
• Monitor service quality through regular communication and review visits.
• Maintain up-to-date care plans and ensure documentation accuracy.
• Support recruitment and onboarding of new care workers as required.
• Handle client queries, feedback, and complaints professionally and promptly.
• Ensure compliance with all health and safety, CQC, and Verity Healthcare standards.
• Promote teamwork and provide ongoing support and guidance to field staff.
• Assist with rota planning and ensure care continuity for service users.

Skills & Experience

• Previous experience as a Care Coordinator, Team Leader, or Senior Care Worker in domiciliary care.
• Excellent communication, organisational, and problem-solving skills.
• Strong understanding of care regulations, best practices, and CQC standards.
• Ability to manage multiple priorities and work under pressure.
• Competence in using electronic rostering or monitoring software (e.g., CarePlanner).
• Full UK driving licence (mandatory).

We Offer

• Paid Training and CPD
• Consistent Rota / Guaranteed Hours
• Referral Bonus Scheme
• Opportunities for Career Progression
• Generous Pension Scheme
• Bicycle Scheme
• Employee Assistance Programme
• Mentoring & Coaching for Excellence

Why Join Us?

• Supportive and friendly working environment.
• Professional development and clear career pathways.
• Comprehensive training and induction programme.
• Competitive salary and benefits package.
• Employee well-being and assistance initiatives.

How to Apply

If you are passionate about providing outstanding care and meet the requirements above, we would love to hear from you. Please submit your CV and a short cover letter outlining your experience and suitability for this role.