Domiciliary Care Coordinator – St Helens, St. Helens

About Verity Healthcare Limited

Verity Healthcare Limited is a leading domiciliary care provider committed to delivering high-quality care that empowers individuals to live safely and independently in their own homes. We are excited to announce the opening of our new branch in St Helens as part of our continued national expansion. This represents a fantastic opportunity for a motivated and experienced professional to help build and shape a growing regional team.

The successful candidate will be a proactive, organised, and compassionate individual with the ability to thrive in a fast-paced environment. You will play a key role in ensuring that care packages are delivered smoothly, teams are coordinated effectively, and compliance with CQC standards is maintained across all service areas.

Role Overview

The Care Coordinator is a pivotal member of our office-based operations team, ensuring seamless day-to-day scheduling, staff supervision, and care delivery. You will manage rotas, oversee service quality, and act as a point of contact for clients, staff, and external partners.

Key Responsibilities

• Accept and allocate new care packages to care staff based on suitability and client needs.
• Prepare and maintain up-to-date staff rotas, ensuring coverage for all service users.
• Monitor and update client care plans, ensuring all documentation is accurate and complete.
• Utilise electronic monitoring software to oversee staff attendance and timeliness of visits.
• Arrange and support service user assessments, care reviews, and risk assessments with the Field Supervisor.
• Maintain regular contact with clients and families to ensure satisfaction and address any issues promptly.
• Support the HR team with staff recruitment, onboarding, and supervision.
• Conduct care worker supervisions and spot checks to maintain high service standards.
• Represent Verity Healthcare at local authority meetings, audits, and stakeholder events.
• Ensure full compliance with CQC regulations and internal company policies.

Essential Attributes

• Highly organised and able to manage competing priorities.
• Excellent written and verbal communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to work autonomously while contributing to a team culture.
• Demonstrated leadership and people management skills.
• Integrity, reliability, and a compassionate approach to care delivery.

Essential Skills & Experience

• Minimum of one year’s experience as a Care Coordinator within a domiciliary care company or agency.
• Qualified to at least Level 2 Diploma in Health and Social Care (QCF).
• Proficient in rota planning and workforce management.
• Good understanding of care sector legislation and CQC compliance requirements.

Desirable Skills

• Familiarity with Care Planner or similar scheduling software.
• Previous hands-on experience as a Care Worker or Senior Carer.

Why Join Verity Healthcare?

• ✅ Supportive and inclusive working environment.
• ✅ Competitive salary with clear career progression pathways.
• ✅ Full training, mentoring, and ongoing professional development.
• ✅ Comprehensive induction and shadowing programme.
• ✅ Employee wellbeing and assistance initiatives.
• ✅ Opportunity to help establish and grow our new regional branch.

How to Apply

If you are a motivated professional with a passion for delivering outstanding domiciliary care coordination, we’d love to hear from you. Please submit your CV and a short cover letter outlining your relevant experience and career goals.