Registered Care Manager – Norwich, Norfolk

About Verity Healthcare Limited

Verity Healthcare Limited is a trusted provider of high-quality domiciliary care services, dedicated to enhancing the lives of individuals in our community. We are committed to delivering compassionate, person-centred care that meets the unique needs of each client. Our team of professionals is passionate about making a positive difference in the lives of those we support.

The Care Manager Role

We are seeking an experienced and compassionate Registered Care Manager to join our team in Norfolk. You will be responsible for overseeing the day-to-day delivery of care services, managing a team of care staff, and ensuring the highest standards of service for our clients. The ideal candidate will have strong leadership skills, extensive knowledge of care regulations, and a deep commitment to excellence in care provision.

Key Responsibilities

• Oversee the day-to-day operations of care services to ensure clients receive exceptional person-centred care.
• Manage, support, and mentor care staff, including scheduling, training, and performance evaluations.
• Develop and implement personalised care plans in collaboration with clients, families, and healthcare professionals.
• Conduct regular reviews and assessments to ensure care plans remain relevant to clients’ evolving needs.
• Ensure compliance with all regulations, standards, and CQC requirements.
• Respond promptly to client enquiries, feedback, and complaints, ensuring timely and effective resolution.
• Monitor and manage budgets and resources to ensure cost-effective service delivery.
• Maintain accurate records, including care plans, staff schedules, and incident reports.
• Build and maintain strong relationships with clients, families, staff, and external partners.

Requirements

• Proven experience as a Care Manager or in a similar leadership role within the healthcare or social care sector.
• Full UK driving licence.
• Excellent leadership and people management skills with the ability to inspire and motivate a team.
• Comprehensive understanding of care regulations, standards, and best practices.
• Strong communication and interpersonal skills with a compassionate, person-centred approach.
• Ability to develop, implement, and monitor individualised care plans.
• Competent in managing budgets, resources, and staff scheduling.
• Relevant qualifications in Health and Social Care — ideally a Level 5 Diploma in Leadership for Health and Social Care.
• Experience with CQC inspections and compliance processes is highly desirable.

Why Join Us?

• ✅ Competitive salary with clear progression opportunities.
• ✅ Comprehensive health and wellness benefits.
• ✅ Ongoing professional training and development support.
• ✅ Flexible working arrangements and supportive environment.
• ✅ Opportunity to make a genuine difference in people’s lives.

How to Apply

If you are a dedicated and experienced care professional with a passion for delivering exceptional services and leading with integrity, we would love to hear from you. Please submit your CV and a short cover letter explaining why you are suited to this role.